سياسة الاستبدال والاسترجاع

Return and exchange policy at Rana Dresses store First: the geographical scope • Inside Saudi Arabia: return and exchange are available. • Outside Saudi Arabia: return or exchange is not allowed. Second: the duration and fees Return service - within 48 hours of receipt (fees - 65 Riyals) must be paid in advance if the customer paid via Tabi or Tamara, and the full payment will be canceled from Tamara or Tabi after the product reaches us. Payments made by card will be deducted from the product price. Exchange service - within 2-3 days of receiving the order (fees - 45 Riyals) • Immediate Jeddah requests: upon delivery of the order by Fawry courier, the customer has the right to try the product for 11 minutes, and the courier waits, and exchange or return is only possible at the same moment. Courier fee 50 Riyals whether taking the order or returning it with the courier. If the product's safety is confirmed by the courier and the courier leaves, a return request will not be accepted later. Conditions for accepting return/exchange • The original paper invoice is a basic condition. • The product must be in its original condition, unused, and undamaged. • Not removing the tag from the product. • Adherence to the specified period for both (exchange and return). Rana Dresses exchange policy An exchange request is allowed within 1 to 3 days from the date of receiving the order, provided the product is intact, in its original condition, and unused. Exchange fees - the customer bears a shipping fee of 45 Saudi Riyals. Exchange is only once, and no exchange or return is accepted afterward. Delay in shipping the exchanged product results in the cancellation of the exchange and the customer must pay the cost of the new dress. The product must be shipped to SMSA or Aramex using the shipping waybill on the same day of the exchange request or within 48 hours. Non-compliance will result in the request being rejected permanently. Cases where return is not accepted • Evening dresses or any product with a price above 600 Riyals (because they are custom-made and expensive, and cannot be returned, only exchanged for another product of the same or higher price). • Use or modification of the product. • More than 48 hours passing after receiving the product, return is not accepted. • Passing the specified period for exchange. • Product damage or missing invoice. • When ordering 3 or more products, full return of all items is not allowed; only a maximum of 2 products can be returned. Return mechanism • After the customer requests, a shipping waybill is sent. • The shipment must be delivered to the nearest branch (SMSA or Aramex) on the same day or within 24 to 48 hours. • The validity period of the waybill: 2 days. • Failure to deliver on time = the request is rejected, and return or exchange is not accepted afterward. Customer refund process • Refund is processed within 7-20 days of receiving the product. • Refund will be made to the same payment method. • If the amount is transferred to another account, it must be for a first-degree relative only. Order cancellation • Cancellation is allowed if the order has not been executed. • If the order has been executed and a shipping waybill issued, delivery fees will be deducted from the refunded amount. • If delivery is delayed more than 15 days, the customer has the right to cancel and get a full refund. Important note!! Shipping fees paid at the time of order are non-refundable and are not included in the return or exchange policy. • If the order was placed using a code or free delivery offers, and later the customer requests a return due to conditions consistent with the return and exchange policy, the delivery fee will be deducted and not considered free. Store contact • Unified Saudi number (WhatsApp) only: 0507539549 Customer service for return and exchange at Rana Dresses store WhatsApp: +966507539549 Direct WhatsApp link to contact Rana Dresses via WhatsApp click here.